What kind of materials do you use?
The majority of our work is sterling silver. We also work with bronze, brass and pewter when we are trying to lighten the weight and price of a piece. We also work in gold for commissioned work. If you would like a piece in gold, the prices are subject to the daily market. Please email info@AlexStreeter.com with any inquiries.
What if my ring size is a half-size i.e. 7.5?
No problem! We are happy to make half-sizes for you, just leave a note in the comments section of your order.
Can I order an Angel Heart Ring with a different star?
Yes! To shop by star, click the the menu icon at the top left. Then click "The Angel Heart Ring" > Shop by star. This will bring up a drop down menu with various options including Classic Star, Cathedral Star, Thorn Star, Dragon Star and Navigator Star. If you are looking for a star and color combination not listed, we can make it for you! Please contact info@AlexStreeter.com
How do I know my piece is an original Alex Streeter?
Each of our pieces leave the workshop with stamped Alex Streeter hallmarks generally located on the inside of the ring.
How do I know if I am buying from an authentic place?
To view a list of liscensed sellers, please visit our stockists page. If you are not sure that your Alex Streeter piece is authentic, feel free to email a photo of the work to firstname.lastname@example.org and we’ll let you know!
Where do you ship? How long will my order take?
We ship worldwide. Each piece is custom made to order, so please allow 3-4 weeks for delivery. Ordering for a gift or birthday? If your order is time sensitive, send an email to info@AlexStreeter.com with your details and we will do our best to expedite your order.
Can I cancel my order?
Because everything in the shop is handmade, once we begin to fill an order it can't always be cancelled. If you need to cancel an order, please email us at most 24 hours after placing it.
Do you accept returns?
As each piece is custom made to order, we are only able to offer a store credit minus a restocking fee of 20% of the piece. If there is a defect or problem with your piece, we will repair all work at no charge up to a year after the purchase date. If it has been longer, we reserve the right to charge a small fee to repair if needed. Once the item is returned and received on our end, store credit will be issued within 2 weeks.
What is my ring size?
We size our rings using standard American sizing. If you are ordering from outside the United States, please click here to convert your size to standard American:
What if you don’t have my size?
Although we only typically stock ring sizes 5-13, if you send an email to Info@alexstreeter.com with your size and order number we’ll be happy to accommodate your size request.
I have vintage Alex Streeter that I would like to resell - how?
Please contact the Vaultkeeper at:
How do I get Alex Streeter into my store?
If you are interested in stocking Alex Streeter jewelry in your store, just send an email to Lily@alexstreeter.com to introduce yourselves and let us know what you’re interested in.
What if I have a special order or request, for example a gold piece or set stone?
Please email Info@alexstreeter.com with a description of your request. Stone settings are priced individually, while prices in gold are calculated upon day the day of your payment.
Do you Gift Wrap?
Each Alex Streeter purchase comes in black velvet bag stamped with the Alex Streeter insignia. If you're lucky, we might just include a special gift as well!