As each piece is made-to-order, we cannot issue refunds. Please consider your purchase carefully before placing your order.

When placing your order, please make sure to choose the correct size. Should you need to exchange for a different size, we will request an exchange fee based on the complexity of resizing the piece. 

Repairs

If there is a defect in your jewelry within 1 year of purchase we will repair or replace.

If your jewelry does not last a lifetime, please contact us and we will do our best to repair for a minimal cost.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, email us at info@AlexStreeter.com 

Returns

If you are unhappy with your piece you may return it for store credit. When you select a new piece of jewelry, we will credit the account less the cost of shipping. You will be responsible for paying for your own shipping costs for returning your item - we request that you use UPS or Fed Ex with a tracking number to safely guarantee delivery. We cannot be responsible for lost packages.

To return your product, please contact us via email first at info@AlexStreeter.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.